Return Policy

We hope that you cherish your jewelry from Bidiliia as much as we do however if you would like to return or exchange a jewelry for an alternate style we would be happy to assist in providing a credit note or exchange (excludes cost of shipping)

 

Our Return Policy : 

- Please notify us with any problems or questions or comments (or compliments) about the product or desire for exchange at hello@bidiliia.com, we will provide postal details via email after initial contact. 

- The jewelry in question must be returned within 14 days from when it's delivered to you. 

- All jewelry, must be returned in original condition, unworn with seals in place.

- No returns will be provided for change of heart, however, we are happy to exchange or provide store credit. 

- Refunds will be provided for manufacturing defects, after they have been delivered in an unworn condition and reviewed by our production team. 

- We advise for you to select postage that you can track while returning your jewelry, we do not take responsibility for undelivered / lost parcels. 

 

 

All jewelry is lovingly hand crafted and craft variation is a possibility, however, for genuine manufacturing defects big & small, please contact us via email at hello@bidiliia.com